Order Cancellation & Refund Policy

Order Cancellation

You may cancel your order any time before the order is processed by calling us at 042-37230917 or 042-37360420 during Mon-Fri (9am-5pm) and on Sat (9am-2pm).
Once the order is shipped, you will receive the shipping confirmation via email that contains the tracking information.
The Return and Exchange Policy will apply once the product is shipped.

Kitab Mall Online Store may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors* or credit card payment is declined by the issuing financial institution.

Refund Policy

we are not offering refund in any case.

* Price is subject to change with or without notice.