Terms & Conditions

There are a few important things to keep in mind when returning a product you have purchased from Kitab Mall Online Store:

  • Please ensure that the item you are returning is repacked with the original invoice/receipt.
  • We will only exchange any product(s), if the product(s) received has any kind of defect or if the wrong product has been delivered to you. Contact us by emailing us images of the defected product at query@kitabmall.com or calling us at 042-37230917 , 042-37360420 (Mon to Fri 9am to 5pm and Sat 9am to 2pm) within 3 days from the date you received your order. Please note that the product must be unused with the price tag attached. Once our team has reviewed the defected product, an exchange will be offered for the same amount.